Frequently Asked Questions

How do I get a library card?

You may apply for a library card in person at the

Agua Dulce Community Center

15371 Kentwood Ave.

El Paso, Texas 79928

You may also apply online here.

Do I need to download any apps on my phone/tablet to access library resources?

If you plan to use your phone/tablet to access resources, the applications from our vendors will make for a more enjoyable user experience.

A phone or tablet is not required to access the library resources. You may visit and browse books through a web browser on a desktop or laptop.

Do I need an email address to receive a library card?

Yes. If you need help signing up for a free email address, visit this site.

Help! I can't access the library resources. Who do I contact for help?

You are always more than welcome to visit the library and receive help from library staff. You can also email us at library.gem@epcounty.com or call 915-273-3409 for help.

I already have an El Paso Public Library card. Do I need to sign up for these resources? Is Ilumina Public Library part of El Paso Public Libraries?

No, Ilumina Public Library is not a part of El Paso Public Libraries. Yes, you need to sign up up for an Ilumina Public Library card. Ilumina Public Library is a separate entity from the El Paso Public Library. To access our resources, you would have to sign up for an Ilumina Public Library card. Membership is free to all El Paso County residents.

How do I request a resource to be added to the collection?

You may request material to be added to the library collection here.

Alternatively, if you want to request an eBook or eAudiobook to be added to cloudLibrary, click on "Filter", change the View setting to "Suggestions for library", search for the item you want to be added and select "Suggest to Library" next to the resource.

If you want to request an item to be added to Hoopla, search for the item. If the item is available to purchase through Hoopla, "Not in Catalog" will appear above the thumbnail. Select the item and select the "Request" button below the cover image.